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What is the Power Chewer Box?
Power Chewer is a monthly subscription box. It contains quality toys, treats, chews, and other goodies for your power chewer dog - delivered straight to your door step every month.
Every box is THEMED to keep things exciting! Toys are tested on a wide range of dog breeds to make sure even extreme chewers are challenged. There will always be a minimum of 4 items + surprise items in your Wuf Wuf delivery.
It’s truly the easiest and most FUN way to show your dog some love.
Below you can see exactly what you’ll get in your first box, but the contents of every box after that is a total SURPRISE! Check out what your first box will give you:
How do I contact Power Chewer Customer support team?
You can reach out this fantastic team on live chat or just send us an e-mail at [email protected] or DM on content with your questions. We are always quick to respond!
My Power Chewer box hasn’t arrived yet. Help I can’t find my box.
Due to current restrictions, we have more delay than usual, but otherwise please feel free to ask us via live chat or email.
What comes in a Power Chewer box?
Every month your box will be a fun, new theme - so the exact goodies you get will be just as much of a surprise for you as it is for your dog! As always, you can count on receiving a minimum of 4 exciting items, including:
BUT just so you know… you’ll often get more than 4 items ;)
How do I join?
Just click here to fill out the subscription form. You’ll be asked to give info about your dog; whether he or she has allergies we should be aware of, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way.;) Also, you can add yourself to our newsletter to receive the latest news from Wuf Wuf.
Will I always know what’s coming in my delivery?
Nope! We’ll only tell you what’s in your first box. We keep all following boxes a mystery so it’s just as exciting for you as it is for your dog (well, almost)! Trust us, it’s WAY more fun that way ;) BUT you can count on receiving:
Also… you might get extra sometimes!
I have already signed up for my “First Time Box”. Will I get another box for this month?
Generally, the subscription gives you one box a month. Your first surprise box will arrive one month after your first time box has arrived. This could be change which day of month you subscribe.
How much does Power Chewer cost?
Please contact us for the price information, we may have available discounts you wouldn't want to miss!
What if my dog is a puppy?
No problem! We ask your dog's age when you subscribe and customize the items in the box due to his/her age.
Can I substitute anything in the box?
We would love to customize your box according to your dog’s needs. Let us know which products and toys that will work best for you.
Are your boxes suitable for puppies?
Yes, they are. We ask your dog's age when you subscribe and customize the items in the box due to his/her age. So, you can be sure your pup's boxes will be suitable.
What if my dog is picky or has allergies?
No worries! We give you a chance to list ingredients your dog won’t or can’t eat when you fill out our subscription form. We’ll be sure only to send you treats that do not include those ingredients.
I have 2 dogs, do I need to subscribe twice?
Yes, at the moment we do not have a subscription box for two dogs, so you will need to subscribe twice.
Are your boxes suitable for older dogs?
Yes, our boxes are for dogs of all ages. Please reach out to us via live chat or email at [email protected] to let us know your dog`s preferences, e.g. no tough treats. We are happy to customize your box.
Do you consider the size of my dog when selecting toys/treats?
Absolutely! We want to make sure you get the most out of your Power Chewer box. We ask you all the necessary questions in our subscription form, so we can tailor your order to your dog.
Small, medium, and large dogs all get goodies that are just their size. You can also update your information, like your shipping address and your dog’s size, allergies, preferences etc.
Do we have an option like replacing treats with toys?
Sure, we can do that. Our customer service team is happy to discuss the details with you.
Are your boxes suitable and safe for extreme chewers?
Yes, definitely. Please have a look at our plan for our power chewer dogs. Click here to visit Power Chewer website
Is it possible to get a mixed box for my different sized dogs?
Feel free to reach out to us to discuss our options.
What if I want to buy the subscription as a gift for someone?
You should write that person’s address in the shipping address field and for the billing address field, you should write your own address. Then we will send your gift. If you would like to add a special note to your gift, type this in the dog detail section.
How do I cancel? Can I cancel anytime?
Of course! Cancelling is just as easy as subscribing. Simply email us at [email protected] to request that we cancel your subscription. Once it is cancelled, you will not be charged again. Billing takes place on the 7th of every month, so be sure to cancel before the 7th to avoid being charged an extra month.
When will I be billed, and when do I receive my box each month?
You will be billed for your first box as soon as you subscribe, and it will be mailed out to you the next business day. It typically takes 2-3 business days for your Power Chewer box to arrive.Warning: waiting for your Power Chewer box may feel like a long time!
After that, your monthly payments will be on the 15th of every month (for as long as you’re subscribed), and your Power
Chewer box will ship out no later than the 22th of every month.
Is it possible just to get a single box without subscribing?
No, our boxes are subscription based but you can cancel any time.
Will WufWuf compensate me if I get so excited for my delivery I forget to grab my bills from the mailbox?
WufWuf is not responsible for less exciting mail items being forgotten when your WufWuf box is delivered. We recommend setting a reminder on your phone - or writing yourself a sticky note!
What sort of treats will come in my Power Chewer box?
We carefully choose the best British treats for your dog from high-quality brands. We also have our WufWuf treats, made by a family-owned business in a human-grade factory in Yorkshire. We strive for all our treats to be nutritious, and where possible, grain-free.
(If your dog has sensitivities to specific foods, choose them on the ''Allergy'' page, and we’ll leave out any treats containing those foods. If your dog has any other dietary needs, please chat with us after you checked out. We'll do our best to accommodate.)
What if my dog wants nothing to do with one of the toys in a WufWuf box?
You can tell us - we promise we won’t be offended! Send us an email at [email protected] letting us know one of your WufWuf toys went untouched and we'll send a replacement with your next month’s box - for FREE.
Can we get any sample of treats to decide whether to subscribe or not?
We don’t send any samples. However, If you have a fussy dog you can let us know in the dog detail section when you sign up and we will do our best to customize the box for you.
Are there any codes I can use for new customer discount?
We will have campaigns from time to time that offer discounts on first-time subscriptions. Look out for them on our social platforms like Facebook and Instagram.
Can I get a sample box before I start my subscription?
We are not able to send sample boxes.
What should I do when my dog doesn’t like the things in the box?
We do have alternatives for fussy dogs. You can write this in the dog details when signed up. For now, we can send you a replacement and we will update your preferences for you and customise your box thereafter.
Is it possible to order a second box in the same month?
Yes. To do this, you can create a new account for a second box. Our customer service team will be happy to assist you further.
Can you change my payment date?
Not at the moment. Payments will be taken on the 15th of every month.
Do you have monthly dog care?
No, we don’t.
I just checked my account and the money wasn’t taken out! Is there any way to take payment and send the box out?
You might have a card limit or your card could be closed for online shopping? Have you checked the expiration date? Reach out to us and we can try and take your payment manually. If that’s not working, you should contact your bank.
I’d like to subscribe, but I still have some questions…
No problem! Just send us an e-mail at [email protected], reach out via live chat or DM on content with your questions. We are always quick to respond!
Do I need to pay shipping cost?
You do not pay additional shipping cost.
How can I buy the Power Chewer box?
Just click here to fill out the subscription form. You’ll be asked to give info about your dog: whether he or she has allergies we should be aware of, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way.;)
What are my payment options?
You can pay with Visa, MasterCard, American Express.
Which payment methods can I use?
We accept debit, credit cards, PayPal, Apple Pay and Google Pay at the moment.
Will I pay on a monthly basis?
Yes, payments are taken monthly.
I placed my order today. When will I get my parcel?
It usually takes 2-3 business days to receive your parcel depending on your location.
How can I change my shipping address?
Log in with your subscription email and password on wufwuf.co.uk. Go to "Shipping” section, choose "Edit”. Enter your new shipping address in the appropriate fields. Click the "Save” button. Or simply just reach out to us and we will change it for you.
Do I have an option to delay my delivery to a certain date?
If your parcel hasn't been dispatched yet, we can delay it.
Will I get the box that I saw on ads?
The box that you see on ads is our "First Time Box” and that is the first one you will receive. After that, our boxes will always be a surprise.
Can I pause my subscription box and restart next month?
It is possible to pause a subscription. Our customer service team will be happy to help you with it.
How can I change my subscription email?
We can change it for you. Contact us and our customer service team will be happy to help.
Can I cancel my subscription anytime?
Sure, we have no special conditions or restrictions that prevent you from canceling.
I placed my order. Can I change the delivery address?
If your order hasn’t been dispatched yet, we are able to make changes.
What if we want to buy stuff in the boxes separately?
This is not an option at the moment. Our products are either exclusively made and priced for our subscription boxes or we have bought a limited number of items from a supplier. You can check here for more options: www.wufwufshop.com
Is it possible to get two boxes on the same subscription?
Not at the moment. You will have to create two individual accounts with two different e-mail addresses to get two boxes.
Can I add one more box for only this month to a different address?
Yes, you can. We will charge you for an additional box, to discuss the details reach out to us.
What should I do if my box arrives damaged?
We are sorry to hear that. Our operations team is happy to sort a new box for you.
What if there is a missing item in my box?
We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send the missing item in your next box.
What if my dog destroys toys quickly?
We send toys for your dogs to have fun with, and keep your furniture safe. Also, we think that toys are meant to be chewed, this is why we send new toys every month.
From the moment his delivery arrives, and you watch your pup go from anticipation to joy… you’ll understand why so many dogs and their owners are raving about WufWuf!