FAQ

WufWuf is a monthly subscription box containing quality toys, treats, chews, and other goodies for your dog - delivered straight to your doorstep for only £18.90 per month.

Every box is THEMED to keep things exciting! Toys are tested on a wide range of dog breeds to make sure even extreme chewers are challenged. There will always be a minimum of 5 items + surprise items in your WufWuf delivery - valued at over £40.

It’s truly the easiest and most FUN way to show your dog some love.

Below you can see exactly what you’ll get in your first box, but the contents of every box after that is a total SURPRISE! Check out what your first box will give you:

Just click here to fill out the subscription form, where you’ll be asked to give info about your dog, whether he or she has allergies we should be aware of, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way ;)

Every month your box will be a fun, new theme - so the exact goodies you get will be just as much of a surprise for you as it is for your dog!As always, you can count on receiving a minimum of 5 exciting items, including:

• 1 tough toy
• 1 plush toy (mostly tailor-made for our WufWuf family)
• 1 treat
• 1 chew
• 1 surprise item or accessory!

BUT just so you know… you’ll often get more than 5 items ;)

We will tell you what’s in your first box though! Check it out:

Nope! We’ll only tell you what’s in your first box. We keep all following boxes a mystery so it’s just as exciting for you as it is for your dog (well, almost)! Trust us, it’s WAY more fun that way ;) BUT you can count on receiving:

• 1 tough toy
• 1 plush toy (mostly tailor-made for our WufWuf family)
• 1 treat
• 1 chew
• 1 surprise item or accessory

Also… you might get extra sometimes!

Here’s what’s in your first box:

Generally, the subscription gives you one box a month. Your first surprise box will arrive one month after your first time box has arrived. This could be change which day of month you subscribe.

Just £18.90 per month (shipping is free in the U.K., £7 for EU countries and £12 for the rest of the world).

Altogether, the items in every box are valued at over £40 so... you know... it's a really fantastic deal!...

We are based in London / U.K.We ship to the U.K and all E.U. countries, Switzerland, Japan and Israel. Here’s the full list.

We would love to customize your box according to your dog’s needs. Let us know which products and toys that will work best for you.

No problem! Just let us know your dog is a puppy using this section pictured below on the “Tell us about your dog” page of our subscription form, and we’ll make sure you receive treats that are safe for all life stages! Yes, you may also make a note of how adorable and perfect your puppy is… we know you want to.

No worries! We give you a chance to list foods your dog won’t or can’t eat when you fill out our subscription form. We’ll be sure to only send you treats that do not include those foods.

Specify that you have a puppy in the dog detail section and we will customise it for your needs.

Absolutely! We want to make sure you get the most out of your WufWuf box. We ask you all the necessary questions in our subscription form so we can tailor your order to your dog. Small, medium, and large dogs all get goodies that are just their size.

You can also update your information, like your shipping address and your dog’s size, allergies, preferences etc.

Yes, at the moment we do not have a subscription box for two dogs, so you will need to subscribe twice.

Yes, our boxes are for dogs of all ages. We are happy to customise your box. Remember to write your dog’s preferences in the dog detail section when signed up.

Sure, we can do that. Our customer service team is happy to discuss the details with you.

Feel free to reach out to us to discuss our options.

You should write that person’s address in the shipping address field and for the billing address field, you should write your own address. Then we will send your gift. If you would like to add a special note to your gift, type this in the dog detail section.

No, our boxes are subscription based but you can cancel any time.

Yes! Canceling is just as easy as subscribing. Simply log in and click “Cancel Subscription”! Once you cancel, you will not be charged again! Just remember the billing period is the 7th of every month, so just be sure to cancel before the 7th.

You can also e-mail us at [email protected] or send us a message via online chat to request that we cancel your subscription.

The only hard part will be breaking your dog’s poor little heart…

Yes, you reactivate your subscription at any time. Just reach out to us and we will activate it for you.

Absolutely. Our customer service team is happy to help you with this.

We only accept debit or credit cards at the moment. If you would like to pay Paypal cash transfer you need to pay yearly subscription in advance.

Yes, payments are taken monthly.

You will be billed for your first box as soon as you subscribe, and it will be mailed out to you the next business day. It typically takes 2-3 business days for your WufWuf box to arrive in the U.K. and 5-8 days for the rest of Europe. Warning: waiting for your WufWuf box may feel like the longest days of your LIFE!

After that, your monthly payments will be on the 7th of every month (for as long as you’re subscribed), and your WufWuf box will ship out no later than the 15th of every month.

WufWuf is not responsible for less exciting mail items being forgotten when your WufWuf box is delivered. We recommend setting a reminder on your phone - or writing yourself a sticky note!

We carefully choose the best British treats for your dog, such as: Pet Munchies, The Dog Treat Company, Lily's Kitchen and other high quality brands.

If your dog has sensitivities to specific foods, simply list them in our subscription form on the “Tell us about your dog” page and we’ll be sure to leave out any treats containing those foods! In this section you can also specify that your dog is still a puppy and will require puppy-safe treats.

You can tell us - we promise we won’t be offended! Send us an email at [email protected] letting us know one of your WufWuf toys went untouched and we'll send a replacement with your next month’s box - for FREE.

No, our items are only sold with our subscription boxes.

We don’t send any samples. However, If you have a fussy dog you can let us know in the dog detail section when you sign up and we will do our best to customise the box for you.

We will have campaigns from time to time that offer discounts on first-time subscriptions. Look out for them on our social platforms like Facebook and Instagram.

We are not able to send sample boxes.

If you were to go out and buy each item separately, the products in our boxes would cost you at least £40. But a WufWuf subscription is only £18.90 per month! To save you the maths, £21.10 in savings per month adds up to £253.20 per year!

We do have alternatives for fussy dogs. You can write this in the dog details when signed up. For now, we can send you a replacement and we will update your preferences for you and customise your box thereafter.

Yes. To do this, you can create a new account for a second box. Our customer service team will be happy to assist you further.

No, we don’t.

No problem! Just send us an e-mail at [email protected] or DM on content with your questions. We are always quick to respond!

Not at the moment. Payments will be taken on the 7th of every month.

You might have a card limit or your card could be closed for online shopping? Have you checked the expiration date? Reach out to us and we can try and take your payment manually. If that’s not working, you should contact your bank.

It usually takes 2-3 business days to receive your parcel in UK, 3-7 business day in EU depending on your location.

Log in with your subscription email and password on wufwuf.co.uk. Go to “Shipping” section, choose “Edit”. Enter your new shipping address in the appropriate fields. Click the “Save” button. Or simply just reach out to us and we will change it for you.

If your parcel hasn't been dispatched yet, we can delay it.

Log in with your subscription email and password on wufwuf.co.uk. Come to the “Dog Details'' section, choose “Edit”. Enter the updated info of your dog in the dog details section. Click “Save” button. Or simply just reach us to change it for you.

You don’t have to renew it. Our system automatically renews your subscription for you until you choose to cancel.

The box that you see on ads is our “First Time Box” and that is the first one you will receive. After that, our boxes will always be a surprise.

It is possible to pause a subscription. Our customer service team will be happy to help you with it.

We can change it for you. Contact us and our customer service team will be happy to help.

Sure, we have no special conditions or restrictions that prevent you from canceling.

If your order hasn’t been dispatched yet, we are able to make changes.

This is not an option at the moment. Our products are either exclusively made and priced for our subscription boxes or we have bought a limited number of items from a supplier. You can check here for more options: www.wufwufshop.com

Not at the moment. You will have to create two individual accounts with two different e-mail addresses to get two boxes.

Yes, you can. We will charge you for an additional box, to discuss the details reach out to us.

We are sorry to hear that. Our operations team is happy to sort a new box for you.

Inform us and we will send you the missing item in your next box.

We send toys for your dogs to have fun with, and keep your furniture safe. Also, we think that toys are meant to be chewed, this is why we send new toys every month.