FAQ

WHAT IS WUFWUF?

A WufWuf Box is a monthly joy box for your dog. With a new theme every month, each box contains a mix of treats, toys and accessories that make your pooch feel special... and everything we select keeps them very busy! WufWuf is run by dog-lovers and owners; every WufWuf product is tested across a range of breeds, so even the strong chewers get a challenge. Delivered straight to your door, once a month, a WufWuf package is a simple way to show your pet some love.

WufWuf is boredom-proof! With a different theme and a whole new experience every month, the boxes have 5 items + SURPRISE items valued at over £40. With the exception of your 1st box, there is always a SURPRISE. Here's what you'll get with your 1st BOX:

WHAT COMES IN A WUFWUF BOX?

You’ll get minimum 5 exciting items with your boxes:

1 Tough Toy

1 Plush Toy (mostly tailormade for WufWuf family)

1 Treat

1 Chew

1 Surprise Item

We promise at least 5 products every month, but you will likely get more than 5.

Your 1st BOX is the only one of which you know exactly what the contents are; all subsequent boxes will be a pleasant surprise!

Here's what you'll get with your 1st BOX:

HOW DO I JOIN?

Just click here and fill out the form. That’s it!

You may note your pet’s special needs (if any) in the Allergy Section, such as: “10 weeks old puppy” or “allergic to poultry” etc.

CAN I CANCEL ANYTIME?

Yes, you may cancel anytime, and canceling is as easy as subscribing.
But we believe your pup won’t let you ;)

HOW MUCH WILL WUFWUF COST ME?

£18.90 per month (shipping is always free).

The items in WufWuf box are valued at over £40!

WHEN WILL I PAY -- WHEN WILL I RECEIVE MY BOX?

You will be billed for your first box, as soon as you subscribe, and we will send your box immediately (the next business day after the subscription). It usually takes 2-3 business days to receive your parcel, depending on your location.

Thereafter, your monthly payments will always be on 7th of every month and the boxes ship no later than the 15th of each month.

DO YOU CONSIDER THE SIZE OF MY DOG?

Absolutely! We ask you some pertinant questions when you subscribe so that we can tailor your box to your pet(s).

You may also update your details, such as: your dog’s size, shipping address, allergies, preferences etc.

WHAT IF MY DOG DOESN’T PLAY WITH A TOY?

Just send us an-email [email protected], and we'll send a replacement with your next month’s box -- for FREE.

WHICH TREATS WILL I GET FOR MY PET?

You'll get the best British treats, such as: Pet Munchies, The Dog Treat Company, Lily's Kitchen or other high quality brands.

If your dog has sensitivities to specific foods, we customize the treats. All you need to do is note it in the allergy section while subscribing.

WHAT IF MY DOG HAS ALLERGIES?

If your dog has any allergies, just note that in the allergy section while subscribing as well. Based on your notes, we will send you the right treats. For example, if your dog never eats chicken, just let us know while or after subscribing.

DO I KNOW WHAT WILL I GET EVERY MONTH?

No. That's a big secret, cause we like to surprise you... in a good way ;)

The only exception is your 1st box.

This is what you'll get for your first month.

WHAT’S THE VALUE OF AN AVERAGE WUFWUF BOX IN MARKET?

If you were to purchase these products seperately, on your own, it would cost at least £40, but with WufWuf, you pay only £18.90 per month!

I’D LIKE TO SUBSCRIBE, BUT I STILL HAVE SOME QUESTIONS...

No worries, just send us an e-mail at [email protected]
or DM on instagram.com/wufwufcouk with your questions, and we’ll reply very quickly ;)