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What is WufWuf?
WHAT IS WUFWUF? WufWuf is a monthly subscription box containing quality toys, treats, chews, and other goodies for your dog - delivered straight to your doorstep each month.
Every box is themed to keep things exciting! There will always be a minimum of 5 items in your WufWuf delivery - valued at over £45.
It’s truly the easiest and most fun way to show your dog some love.
Below you can see what you’ll get in your first box, and after that is a total surprise! Check out what your first box will give you.
How do I join?
Click here to fill out the subscription form. You’ll be asked to give info about your dog, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way!
What comes in a WufWuf box?
Every month your box will be a fun, new theme - so the exact goodies you get will be just as much of a surprise for you as it is for your dog! You can count on receiving a minimum of 5 exciting items, including:
2 toys (mostly tailor-made for our WufWuf family)
1 surprise item or accessory
But, just so you know, you’ll often get more than 5 items!
We will tell you what’s in your first box - check it out wufwuf.co.uk
What if my dog is picky or has allergies?
No worries! When filling out your subscription form, you can specify any allergies or foods your dog won`t eat. We will ensure all treats are suitable for your dog`s needs.
Are your boxes suitable for puppies?
Yes, our boxes are for dogs of all ages. Use the dog detail section to specify your dog`s preferences, e.g. no tough treats. We are happy to customise your box. Yes, you may also make a note of how adorable and perfect your puppy is - we know you want to!
Are your boxes suitable for older dogs?
Yes, our boxes are for dogs of all ages. Use the dog detail section to specify your dog`s preferences, e.g. no tough treats. We are happy to customise your box.
Do you consider the size of my dog when selecting toys/treats?
Absolutely! We want to make sure you get the most out of your WufWuf box. We ask you all the necessary questions in our subscription form so we can tailor your box to your dog. Small, medium and large dogs all get goodies that are just their size.
Is it possible to get a mixed box for my different sized dogs?
Reach out to us at [email protected] or send us a message via online chat to discuss options.
Can I buy the subscription as a gift for someone?
Of course! Put the recipient`s address in the shipping address field and use your own for the billing address. To add a special note to your gift, type this in the dog detail section.
What sort of treats will come in my WufWuf box?
We carefully choose the best British treats for your dog from high-quality brands. We also have our WufWuf treats, made by a family-owned business in a human-grade factory in Yorkshire. We strive for all our treats to be nutritious, and where possible, grain-free.
(If your dog has sensitivities to specific foods, choose them on the ''Allergy'' page, and we’ll leave out any treats containing those foods. If your dog has any other dietary needs, please chat with us after you checked out. We'll do our best to accommodate.)
Do you have a store to buy items separately?
Items in our themed monthly boxes are handpicked, especially for our subscribers. However, you can find a selection of dog toys, treats and other goodies in our online wufwufshop.co.uk. Occasionally, you will find special toys from previous boxes, so if your pup has a favorite, be sure to get them a spare one!
Can we get any sample of treats to decide whether to subscribe or not?
Unfortunately, we don’t send treat samples. However, if you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.
Can I get a sample box before I start my subscription?
Unfortunately, we don`t send sample boxes. However, if you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.
What if my dog wants nothing to do with one of the toys in a WufWuf box?
You can tell us - we promise we won’t be offended! Send us an email at [email protected] letting us know one of your WufWuf toys or treats went untouched, and we`ll send a replacement with your next month’s box - for FREE.
If you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.
Will I get the box that I saw in the ads?
The box that you see in our ads is our "First Time Box”, and that`s the first one you will receive. After that, our boxes will always be a surprise.
What if my dog destroys toys quickly?
We send toys for your dogs to have fun and to keep your furniture safe. We believe that toys are made to be chewed, hence why we send new ones every month.
However, we do understand that some dogs just love to chew and may need tougher toys. Try our Power Chewer box, with toys especially tailored for rough pups!
How much will WufWuf cost?
Please contact us for the price information, we may have available discounts you wouldn't want to miss!
Which payment methods can I use?
We accept debit, credit cards, PayPal, Apple Pay and Google Pay at the moment.
When will I be billed, and when do I receive my box each month?
You will be billed for your first box as soon as you subscribe, and it will be posted to you the next business day. It typically takes 2-3 business days for your WufWuf box to arrive.
Warning: waiting for your WufWuf box may feel like the longest wait of your LIFE!
After that, your monthly payments will be on the 7th of every month, and your WufWuf box will ship out no later than the 15th of every month.
Do you have any customer discounts?
We do occasionally run limited-time offers for first-time subscribers. Look out for them on our Facebook and Instagram pages!
Can you change my payment date?
Not at the moment. Payment is on the 7th of every month.
I just checked my account, and the money wasn’t taken out! Is there any way to take payment and send the box out?
You might have a limit on your card, or it could be closed for online shopping? Have you checked the expiration date? Reach out to us at [email protected] or send us a message via online chat, and we can try and take your payment manually. If that’s not working, you should contact your bank.
I placed my order today. When will I get my parcel?
It usually takes 2-3 business days to receive your parcel in the UK.
It usually takes 2-3 business days to receive your parcel in the UK.
How can I change my shipping address?
Log in with your subscription email and password on wufwuf.co.uk. Go to the Shipping section and select Edit. Enter your new shipping address in the appropriate fields. Click the Save button.
Alternatively, reach out to us at [email protected] or send us a message via online chat, and we will change it for you.
Can I delay my delivery to a certain date?
We can delay your parcel, but only if it hasn`t been dispatched yet. If you know in advance that you won`t be able to receive your parcel, please reach out to us at [email protected] or via online chat as soon as possible to delay your shipment.
I placed my order. Can I change the delivery address?
If your order hasn’t been dispatched yet, we can make changes.
Reach out to us at [email protected] or send us a message via online chat, and we will change it for you.
What should I do if my box arrives damaged?
We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send you a replacement.
What if there is a missing item in my box?
We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send the missing item in your next box.
I have already signed up for my “First Time Box”. Will I get another box for this month?
The subscription gives you one box a month. Your first surprise box will arrive one month after your first time box has arrived.
I have 2 dogs. Do I need to subscribe twice?
Currently, we do not have a subscription box for two dogs, so you will need to subscribe twice.
How can I change the information about my dog?
Log in with your subscription email and password on wufwuf.co.uk. Go to the Dog Details` section and select Edit. Enter the updated info of your dog in the dog details section. Click the Save button.
How do I cancel? Can I cancel anytime?
Of course! Cancelling is just as easy as subscribing. Simply email us at [email protected] to request that we cancel your subscription. Once it is cancelled, you will not be charged again. Billing takes place on the 7th of every month, so be sure to cancel before the 7th to avoid being charged an extra month.
Can I activate my cancelled subscription at any time?
Yes, you can reactivate your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we reactivate your subscription.
Is it possible to pause a subscription rather than cancel?
Yes, you can pause your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we pause your subscription.
Is it possible to order a second box in the same month?
Yes. To do this, you can create a new account for a second box. If you need further assistance, email us at [email protected] or send us a message via online chat.
Do I need to renew my subscription?
You don’t have to renew it. Our system automatically renews your subscription for you until you choose to cancel.
How can I change my subscription email?
We can change it for you. Reach out to us at [email protected] or send us a message via online chat, and we will change it for you. Our customer service team will be happy to help.
I’d like to subscribe, but I still have some questions...
No problem! Email us at [email protected] or send us a message via online chat. We are always quick to respond!
From the moment his delivery arrives, and you watch your pup go from anticipation to joy… you’ll understand why so many dogs and their owners are raving about WufWuf!