FAQ

WufWuf is a monthly subscription box containing quality toys, treats, chews, and other goodies for your dog - delivered straight to your doorstep for only £18.90 per month.

Every box is themed to keep things exciting! There will always be a minimum of 5 items in your WufWuf delivery - valued at over £40.

It’s truly the easiest and most fun way to show your dog some love.

Below you can see what you’ll get in your first box, and after that is a total surprise! Check out what your first box will give you. Get link

Click here to fill out the subscription form. You’ll be asked to give info about your dog, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way!

Every month your box will be a fun, new theme - so the exact goodies you get will be just as much of a surprise for you as it is for your dog! You can count on receiving a minimum of 5 exciting items, including:

• 1 tough toy

• 1 plush toy (mostly tailor-made for our WufWuf family)

• 1 treat

• 1 chew

• 1 surprise item or accessory

But, just so you know, you’ll often get more than 5 items!

We will tell you what’s in your first box - check it out wufwuf.co.uk

No worries! When filling out your subscription form, you can specify any allergies or foods your dog won`t eat. We will ensure all treats are suitable for your dog`s needs.

Yes, our boxes are for dogs of all ages. Use the dog detail section to specify your dog`s preferences, e.g. no tough treats. We are happy to customise your box. Yes, you may also make a note of how adorable and perfect your puppy is - we know you want to!

Yes, our boxes are for dogs of all ages. Use the dog detail section to specify your dog`s preferences, e.g. no tough treats. We are happy to customise your box.

Absolutely! We want to make sure you get the most out of your WufWuf box. We ask you all the necessary questions in our subscription form so we can tailor your box to your dog. Small, medium and large dogs all get goodies that are just their size.

Reach out to us at [email protected] or send us a message via online chat to discuss options.

Of course! Put the recipient`s address in the shipping address field and use your own for the billing address. To add a special note to your gift, type this in the dog detail section.

We carefully choose the best British treats for your dog from high-quality brands. We also have our WufWuf treats, made by a family-owned business in a human-grade factory in Yorkshire. We strive for all our treats to be nutritious, and where possible, grain-free.

If your dog has sensitivities to specific foods, list them on the “Tell us about your dog” page, and we’ll leave out any treats containing those foods. In this section, you can also specify that your dog is still a puppy and will require puppy-safe treats.

Items in our themed monthly boxes are handpicked, especially for our subscribers. However, you can find a selection of dog toys, treats and other goodies in our online WufShop. Occasionally, you will find special toys from previous boxes, so if your pup has a favourite, be sure to get them a spare one!

Unfortunately, we don’t send treat samples. However, if you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.

Unfortunately, we don`t send sample boxes. However, if you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.

You can tell us - we promise we won’t be offended! Send us an email at [email protected] letting us know one of your WufWuf toys or treats went untouched, and we`ll send a replacement with your next month’s box - for FREE.

If you have a fussy dog, you can let us know in the dog detail section when you sign up, and we will do our best to customise the box for you.

The box that you see in our ads is our “First Time Box”, and that`s the first one you will receive. After that, our boxes will always be a surprise.

We send toys for your dogs to have fun and to keep your furniture safe. We believe that toys are made to be chewed, hence why we send new ones every month.

However, we do understand that some dogs just love to chew and may need tougher toys. Try our Power Chewer Wufwuf box, with toys especially tailored for rough pups!

Just £18.90 per month (shipping is free).

Unfortunately, we only accept debit or credit cards at the moment. If you would like to pay via Paypal cash transfer, you need to pay for a yearly subscription in advance.

You will be billed for your first box as soon as you subscribe, and it will be posted to you the next business day. It typically takes 2-3 business days for your WufWuf box to arrive.

Warning: waiting for your WufWuf box may feel like the longest wait of your LIFE!

After that, your monthly payments will be on the 7th of every month, and your WufWuf box will ship out no later than the 15th of every month.

We do occasionally run limited-time offers for first-time subscribers. Look out for them on our Facebook and Instagram pages!

If you were to buy each item separately, the products in our boxes would cost you at least £40. But a WufWuf subscription is only £18.90 per month. To save you the maths, £21.10 in savings per month adds up to £253.20 per year!

Not at the moment. Payment is on the 7th of every month.

You might have a limit on your card, or it could be closed for online shopping? Have you checked the expiration date? Reach out to us at [email protected] or send us a message via online chat, and we can try and take your payment manually. If that’s not working, you should contact your bank.

It usually takes 2-3 business days to receive your parcel in the UK.

Log in with your subscription email and password on wufwuf.co.uk. Go to the Shipping section and select Edit. Enter your new shipping address in the appropriate fields. Click the Save button.

Alternatively, reach out to us at [email protected] or send us a message via online chat, and we will change it for you.

We can delay your parcel, but only if it hasn`t been dispatched yet. If you know in advance that you won`t be able to receive your parcel, please reach out to us at [email protected] or via online chat as soon as possible to delay your shipment.

If your order hasn’t been dispatched yet, we can make changes.

Reach out to us at [email protected] or send us a message via online chat, and we will change it for you.

We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send you a replacement.

We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send the missing item in your next box.

The subscription gives you one box a month. Your first surprise box will arrive one month after your first time box has arrived.

Currently, we do not have a subscription box for two dogs, so you will need to subscribe twice.

Log in with your subscription email and password on wufwuf.co.uk. Go to the Dog Details` section and select Edit. Enter the updated info of your dog in the dog details section. Click the Save button.

Alternatively, reach out to us at [email protected] or send us a message via online chat, and we will change it for you.

No, our boxes are subscription based, but you can cancel any time.

Of course! Cancelling is just as easy as subscribing. Simply log in and click “Cancel Subscription”. Once you cancel, you will not be charged again. Billing takes place on the 7th of every month, so be sure to cancel before the 7th to avoid being charged an extra month.

You can also e-mail us at [email protected] or send us a message via online chat to request that we cancel your subscription.

Yes, you can reactivate your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we reactivate your subscription.

Yes, you can pause your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we pause your subscription.

Yes. To do this, you can create a new account for a second box. If you need further assistance, email us at [email protected] or send us a message via online chat.

You don’t have to renew it. Our system automatically renews your subscription for you until you choose to cancel.

We can change it for you. Reach out to us at [email protected] or send us a message via online chat, and we will change it for you. Our customer service team will be happy to help.

No problem! Email us at [email protected] or send us a message via online chat. We are always quick to respond!